In what currency are the prices shown?
All prices are in AUD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1 - 2 business days dispatch time for your order to ship out. In Australia the average shipping times are 2 - 6 business days. Average shipping times to New Zealand are 7 - 14  business days.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee. We give you 30 days to send the product back to us for a full refund. You must ship it back at your own expense. Once we have received and inspected the product we may refund the full amount of your original purchase.

To be eligible for a full return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please include a name and order number on the returned parcels.

If there is an issue with your item, please contact us at hello@playfulnature.com.au

Can I cancel my order?
You are able to cancel your order with no penalty as long as you cancel your order before it ships.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help!

Please send us an email to hello@playfulnature.com.au and we will be happy to assist you in any way we can.
We do receive a large number of emails; if you wish to get a prompt response please attach your order number and address the enquiry clearly.